Refund & Returns Policy

At GoCodeHouse, we strive to provide high-quality website development, SEO, ecommerce, and digital services tailored to each client’s business requirements. Due to the custom nature of our services, this Refund & Returns Policy explains the terms related to project payments, cancellations, refunds, revisions, and service-related disputes.

By purchasing any of our services or website packages, you agree to the terms outlined in this policy.

Service Nature

GoCodeHouse primarily provides digital services including:

• Website Development
• WordPress Development
• Ecommerce Development
• Shopify Development
• SEO Services
• Technical SEO
• UX/UI Design
• Website Optimization
• Content Writing
• Site Audit Reporting

As these are customized digital services and not physical goods, traditional product return policies do not apply.

Project Deposits & Advance Payments

To begin a project, clients may be required to pay an advance deposit or partial payment depending on the selected package or project scope.

Advance payments are used for:

• Project planning
• UI/UX design preparation
• Resource allocation
• Development scheduling
• Initial research and setup

Once project work has officially started, deposits and setup fees may become non-refundable.

Refund Eligibility

Refund requests are reviewed fairly and individually based on the project stage, completed work, and service usage.

A partial or full refund may be considered under the following conditions:

• The project has not yet started
• No design or development work has been delivered
• Duplicate payment was made accidentally
• Service could not be delivered due to internal limitations

Refunds may not be approved where significant work has already been completed or delivered.

Non-Refundable Services

The following services are generally non-refundable once work has commenced:

• Custom Website Development
• Bespoke UI/UX Design
• SEO Services
• Keyword Research
• Content Writing
• Website Audits
• Speed Optimization
• Ecommerce Setup
• Hosting Services
• Domain Registration Fees
• Third-Party Software Licenses

Custom digital work involves time, planning, development resources, and intellectual effort that cannot be reversed once completed.

Website Development Packages

Our current website packages include:

• Starter Plan — £1,000
• Pro Plan — £2,000
• Pro Max Plan — £3,500

Package pricing may vary depending on custom requirements, integrations, additional pages, ecommerce functionality, or advanced development features.

Clients are encouraged to review project scope carefully before approval.

Monthly Installment Plan

GoCodeHouse may offer a monthly installment website development plan where clients can pay approximately £200 per month over a 12-month period.

Under this plan:

• Website ownership may remain with GoCodeHouse until all payments are completed
• Missed payments may affect website access, support, or ownership transfer
• Cancellation before completion may result in service suspension
• Previous payments may cover work already completed and may not be refundable

Ownership transfer terms will be clearly discussed with clients before project initiation.

Revisions & Modifications

Our packages include a limited number of revisions depending on the selected plan.

Typical revision allowances may include:

• Starter Plan — 2 Revisions
• Pro Plan — 5 Revisions
• Pro Max Plan — 10 Revisions

Additional revisions or major scope changes beyond the approved project requirements may involve extra charges.

Clients are encouraged to provide clear project instructions and consolidated feedback to ensure smooth project completion.

Project Delays

Project timelines may vary depending on:

• Client response times
• Content submission delays
• Revision requests
• Third-party service issues
• Hosting or technical limitations

GoCodeHouse is not responsible for delays caused by missing client materials, delayed approvals, or external service interruptions.

SEO & Marketing Disclaimer

While we apply professional SEO strategies and optimization techniques, GoCodeHouse does not guarantee specific rankings, traffic levels, or sales outcomes.

Search engine rankings may depend on:

• Market competition
• Industry trends
• Algorithm updates
• Website history
• Content quality
• External factors beyond our control

SEO services are provided using ethical and industry-standard practices.

Domain & Hosting Services

Where domain registration or hosting services are included, third-party providers may apply separate billing, renewal, or cancellation policies.

Clients are responsible for reviewing renewal terms related to:

• Domain registrations
• Hosting plans
• Premium plugins
• Paid integrations
• External software subscriptions

Certain third-party purchases may not qualify for refunds.

Cancellation Policy

Clients may request project cancellation by contacting us directly.

Cancellation terms may depend on:

• Project progress
• Work completed
• Approved deliverables
• Resource allocation
• Contract agreements

Any completed work, designs, or development assets created before cancellation may remain the intellectual property of GoCodeHouse until full payment is received.

Chargebacks & Payment Disputes

Clients are encouraged to contact GoCodeHouse directly before initiating any chargeback or payment dispute.

We aim to resolve concerns professionally and fairly through communication and mutual understanding.

Unauthorized chargebacks for completed digital services may result in:

• Suspension of services
• Website access restrictions
• Removal of deliverables
• Legal recovery procedures where applicable

Limitation of Liability

GoCodeHouse shall not be held liable for:

• Business losses
• Revenue loss
• Search engine ranking fluctuations
• Website downtime caused by third parties
• Hosting interruptions
• Security breaches beyond reasonable control
• Client-side errors or misuse

Clients are responsible for reviewing and approving project deliverables before launch.

Policy Updates

GoCodeHouse reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.

Policy updates may reflect changes in:

• Business operations
• Service offerings
• Legal requirements
• Payment structures
• Industry standards

Users are encouraged to review this page periodically.

Contact Information

If you have any questions regarding this Refund & Returns Policy, please contact us.

GoCodeHouse

Unit 2, 73 Hanworth Road Hounslow,
TW3 1TT United Kingdom

Contact Details

• +44 7763082005
• +44 (0) 20 3355 4002
• info@gocodehouse.co.uk

Working Hours

• Mon – Fri: 9:00 AM – 6:30 PM
• Saturday: 10:30 AM – 5:30 PM
• Sunday: By appointment only